Dermalyns operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a secure and convenient shopping experience.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our Services, make a purchase, contact us, or otherwise interact with Dermalyns.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, use, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our store, we may collect:
- Contact Details: Your name, billing address, shipping address, phone number, email address, and order information.
- Financial Information: Payment card information, transaction details, payment confirmations, and related billing information.
- Account Information: Your username, password, preferences, settings, and other account details where applicable.
- Transaction Information: Products you view, add to your cart, purchase, return, or exchange.
- Communications: Information you provide when contacting us through our Contact option or other customer support channels.
- Device Information: Your IP address, browser type, device information, operating system, and network connection information.
- Usage Information: Information about how you browse, access, and interact with our website and Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you place an order, create an account, submit information, or contact us.
- Automatically through cookies, pixels, and similar technologies when you use our website.
- Service providers that assist us with payments, fulfilment, delivery, website operation, analytics, and customer support.
- Business partners and other third parties that support the operation and improvement of our Services.
How We Use Your Personal Information
1. Provide, Tailor, and Improve Services
To process and fulfil orders, complete payments, manage customer accounts, arrange delivery, process returns or exchanges, provide customer support, and improve the overall shopping experience.
2. Marketing and Advertising
To send promotions, skincare product updates, offers, and other marketing communications where permitted.
3. Security and Fraud Prevention
To identify, investigate, prevent, and respond to fraudulent, unauthorized, illegal, or potentially harmful activity.
4. Communication
To respond to questions, provide customer support, send order updates, and communicate important information about our Services.
5. Legal Compliance
To comply with applicable laws, regulations, legal processes, and other lawful obligations.
How We Disclose Personal Information
We may disclose or share your personal information:
- With service providers and business partners that help us operate our store and provide our Services.
- With marketing and advertising partners where applicable and permitted.
- When you direct us to disclose information or provide your consent.
- With affiliated businesses where necessary for ordinary business operations.
- In connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business.
- When required to comply with legal obligations, enforce our rights, or protect customers, our business, or others.
Relationship With Shopify
Our Services are hosted and supported by Shopify. Information submitted through our store may be processed or shared with Shopify and relevant third-party service providers where necessary to operate, maintain, secure, and improve the Services.
For additional information about how Shopify handles personal information, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may include links to websites or services operated by third parties. Dermalyns is not responsible for the privacy, security, content, or practices of third-party websites, and we encourage you to review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for individuals under the applicable age of majority. We do not knowingly collect personal information from children or minors where prohibited by applicable law.
Security and Data Retention
We use reasonable administrative, technical, and organisational safeguards designed to help protect your personal information. However, no online system or method of electronic transmission can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our Services, fulfil orders, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights relating to your personal information, including the right to:
- Access personal information we hold about you
- Request deletion of certain personal information
- Request corrections to inaccurate information
- Request a copy or transfer of certain personal information
- Withdraw or manage certain communication and marketing preferences
You may exercise applicable privacy rights through the Contact option available on our store. We may need to verify your identity before completing certain requests.
Complaints
If you have questions or concerns about how your personal information is collected, used, or handled, please contact us through the Contact option available on the Dermalyns website.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence where our service providers or technology partners operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or business operations. Updated versions will be posted on this page with the revised information taking effect when published unless otherwise stated.
Contact
For questions regarding this Privacy Policy, how your personal information is handled, or your applicable data rights, please use the Contact option available on the Dermalyns website.